Refund Policy | Kogashitsuka AI

This policy applies to point packs and other digital services provided by Peak Studio LLC through Kogashitsuka AI.

1. Point returns after failed processing

When processing starts, the point cost shown on screen is temporarily reserved and is permanently consumed only after successful processing. If processing fails because of Kogashitsuka AI or an external image processor and consumption has not been finalized, the reserved points are automatically returned to your balance.

If an automatic return does not appear, contact us with the task identifier, date and time, and your account email address.

2. Refunds after purchase

Points are digital goods credited to your account and available for immediate use after purchase. Except where required by law or expressly stated at checkout, we generally do not provide change-of-mind refunds when:

• You no longer need the points after purchase.
• Any portion of the purchased points has been used.
• Source-image limitations produced a result that did not meet subjective expectations.
• A problem was caused by your device, browser, connection or operation.
• Points expired after the displayed validity period.

3. When we will review a refund

We will review transaction and usage records and may issue a refund, reverse a duplicate amount or provide an equivalent remedy when:

• The same order was charged more than once.
• Payment completed but points were not credited and we cannot restore them within a reasonable period.
• A material failure on our side prevents continued use of purchased points.
• Applicable law requires a refund.

We may restrict an account or its points while investigating suspected fraud, abusive chargebacks, false claims or breaches of the Terms of Service.

4. How to request a refund

Email support@kougashitsuka.com from or with the email address used for the account. Include the order number, purchase date, amount and reason for the request. Never send your password, authentication code or full card number.

Submit the request within a reasonable period after discovering the issue. We may request additional information needed to verify the account and transaction.

5. Refund method and timing

Approved refunds are generally returned to the original payment method. The time required to appear depends on the payment provider, card issuer or financial institution. Unused points granted by the refunded purchase will be revoked; if points have already been used, the refundable amount may be adjusted.

6. Statutory rights

Nothing in this policy limits mandatory rights under applicable consumer-protection law. See the Terms of Service and Business Information for additional purchase terms.